Lost 3 chargebacks in 6 months — $8,400 — because evidence was scattered across phones and email.

A residential roofing contractor was losing chargebacks because evidence lived in 4 different places — crew phones, the office inbox, the project manager's laptop, and the signed-paper file cabinet. Three lost disputes in six months cost them $8,400 plus the chargeback fees.

After activating the evidence vault, every customer touchpoint — quote SMS, signed estimate, dispatch logs, pre-and post-service photos, payment receipt, refund policy snapshot — auto-attached to the customer timeline. The mobile checklist for crews pushed photos and signed work orders straight into the record.

Over the next 6 months they faced 5 disputes. They won all 5 by submitting auto-generated evidence packages. Prep time dropped from 2–3 hours of frantic email-searching to under 5 minutes per dispute. Net recovered: $12,400 — and an estimated $3,200 in avoided chargeback fees.